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Frequently asked questions
  1. How do I count the words in my file?
    2. In Microsoft Word: a) select the text (Control + A); b) click on Tools; c) click on Word Count
  2. I still don't know the number of words or what type of edit I need?
    3. Email your file to editors@english-fix.com - asking us to "check for size and/or edit type". We will check it and tell you the correct option(s) to select on our website, eg 2 pages and/or Standard edit. You must then follow the rest of the process on our website ie: select your file and pay as normal.
  3. My document is longer than 10 pages. What should I do?
    4. Please email it to editors@english-fix.com for a FREE assessment of what it will cost to edit.
  4. How do I send my file?
    5. Attach your file via our website: 1) enter your email and select your editing needs; 2) select your file by clicking the Browse button, then click the Click to send your file button. It may take time to upload your file, so please be patient. You will be sent an email confirming receipt of your file.
  5. There's a message saying "email error". What should I do?
    6. To use English-fix you must have a valid email address. If you see the "email error" message:

    • Please try again - ensuring you enter a CORRECT email address.
    • If you are sure you have entered the correct email address but keep getting the error message then please check the following issues: 1) your inbox may be full and need emptying; 2) your email service may be temporarily unavailable; or 3) your email service may have expired.
    • You will also see this message if the file you uploaded is more than 7MB: please use file compression to make a smaller 'zipped' file - then upload it in the normal way. English-fix cannot accept files that are more than 7MB.
  6. Why can't I upload my file?
    7. If you see a message saying "your file could not be uploaded" it's because your file is 7MB or larger. To upload a file that is 7MB or larger please use file compression to make a smaller 'zipped' file - then upload it in the normal way. If you cannot do this then email the file separately as described in FAQ 7.
  7. I cannot upload my file. How do I continue with my order?
    8. If you see a message saying "your file could not be uploaded": 1) tick the box; 2) pay as normal; 3) email the file as an attachment (7MB maximum) to editors@english-fix.com quoting the reference number you were given when you made your payment. You will be sent an email confirming receipt of your file.
  8. You asked me to email my file to you but it didn't work. Help!
    9. Your email service may not allow large file attachments or our email service detected a security risk and rejected your file. If this occurs please consult your email service's technical support team.
  9. What types of files do you accept?
    10. Microsoft Word files (.doc), Rich Text files (.rtf) and Plain Text files (.txt). We do not accept hard copy formats eg PDFs (.pdf).
  10. I don't want anyone else to see the file. Do you guarantee that?
    11. Yes, your privacy is guaranteed.
  11. Who works at English-fix?
    12. All our editors are English graduates.
  12. Can anyone use your service?
    13. Yes. Our service is for anyone - whatever their needs - from anywhere in the world. English-fix editors help people who do not have English as their first language as well as native English speakers. It is ideal for business or private use.
  13. How do I pay?
    14. Click on the BUY NOW button. This button appears when steps 1 and 2 have been completed.
  14. I do not have a PayPal account. What should I do?
    15. We also accept payment by credit or debit cards. Click the BUY NOW button and you will see other payment options eg VISA, MasterCard, American Express.
  15. What happens after I place my order?
    16. You should receive two confirmation emails: one from English-fix confirming the order details and one from PayPal confirming your payment. Contact us if you are unsure about anything. We will email the fixed file back to you when the job is done.
  16. I'm not sure if I've done everything correctly. Help!
    17. Please contact us if you have any problems or questions.
  17. My fixed file should be finished by now. What's going on?
    18. Contact us immediately quoting your reference number - perhaps you did not supply a valid email address and we were unable to send the fixed file to you.
  18. I think I attached the wrong file. What should I do?
    19. If you have sent us the file but not yet made a payment - don't worry just start again from step 1. But if you have made a payment for an incorrect file then contact us immediately quoting your reference number.
  19. How do I contact you?
    20. Email us: editors@english-fix.com